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Reply in seconds. Even when you are closed.

A welcome for first-time customers, an away message outside your opening hours, and instant answers to the questions you are asked every day.

Automations on a phone: the welcome message and keyword replies, each switched on, with how often each was used.
Bramblewick Bakery is a made-up business. The screens are the real product.

Three kinds

Welcome, away and keyword

Welcome — sent once, the first time somebody new writes to you.

Away — outside your opening hours, in your own timezone. Shifts that run past midnight work.

Keyword — an instant answer when a message is a word like “hours” or “cakes”, matched exactly or anywhere in the message.

Automated replies cost nothing from us.

Always on

STOP means stop

When somebody replies STOP, or taps the opt-out button on a marketing message, they are unsubscribed straight away. You do not have to do anything.

You can add your own stop words. Nobody can remove the built-in ones — and a stop word has to be the whole message, so “please don’t stop sending these” unsubscribes nobody.

Fig. — five messages in Always on, for every account
  • STOP

    A stop word, and nothing else.

    Unsubscribed

  • Stop.

    Capitals and full stops do not matter.

    Unsubscribed

  • band karo

    Hindi stop words are built in.

    Unsubscribed

  • [Stop promotions]

    The opt-out button on a marketing message.

    Unsubscribed

  • Please don’t stop sending these

    The word is in a sentence, so it is a sentence.

    Nothing

Polite

Quiet when a person is talking

A greeting or an away message never interrupts a conversation somebody on your team is already having. Keyword answers still go out — the customer asked for them.

What talkv does not have is a chatbot flow builder. Automations are welcome, away and keyword, and that is the whole of it.

Questions

Asked before switching it on.

Something else? Write to us — a person answers.

Can WhatsApp reply automatically when my shop is closed?

Yes. Set your opening hours and an away message goes to anyone who writes outside them, read in your own timezone. Hours that run past midnight work too.

Can I set replies for words like “price” or “menu”?

Yes. A keyword reply answers when a message is exactly the word, or contains it — your choice for each one. Keyword replies are sent even while a teammate is in the chat, because the customer asked for them.

What happens when a customer sends STOP?

They are unsubscribed straight away and never sent another broadcast. STOP and the other shipped words are always on, as is the opt-out button on marketing templates. You can add your own words; nobody can remove the shipped ones.

Do automatic replies cost anything?

Nothing from us — messages an automation sends carry no talkv fee. Meta bills you directly for anything it charges for.

Is this a chatbot?

No. talkv has a welcome message, an away message and keyword replies, and stays quiet while a person on your team is already talking to the customer. There is no flow builder for multi-step bots.

Three colleagues gathered round a laptop in a glass-walled meeting room.

Your customers are waiting. Say hello today.

₹50 credit to start and no monthly fee. Your number and your chats stay yours.